Terms & conditions - GDPR & Cookies policy

Terms of use


www.pop-air.com is an e-shop for the online presentation and distribution of products and services of our company under the name KAVOURAS GARMENTS S.A. (hereinafter “the company”) the use of which is subject to the following terms and conditions. Anyone accessing and transacting with or making use of the online services is considered to expressly and unconditionally agree with and accept the terms hereof which he has read and fully understood without any exceptions.  

1. General Terms

The company reserves the right to unilaterally modify or freely revise these terms and conditions of use and transactions carried out via the e-shop at any time that it is deemed necessary based on its needs and according to best practices; it also undertakes the obligation to inform the consumers on any such modification though this e-shop. The contracts via the e-shop are concluded in Greek.  

2. Provided information & Products  

The company warrants for the accuracy, truthfulness, completeness and correctness of the information on the e-shop with regard to the identity of the company, the transactions provided via the e-shop and the material characteristics that are described for each product available from time to time. The company is not liable nor bound by any registration of electronic data due to error/mistake or typing error that has infiltrated or were made unintentionally or due to any interruption of the operation of the website due to force majeure and it is entitled to rectify them at any time it becomes aware thereof.   

3. Registration

In order to have the right to purchase products on our website, you must be capable by law to enter into binding contracts and set a delivery address according to our delivery time schedule, as modified from time to time. We process information on you according to our Privacy Policy. When accessing our website, you consent to the said processing and guaranty that the details that you have provided upon registration are true, accurate, updated and complete in any aspect. You must notify us immediately on any change to the information you have provided upon registration by updating your personal data. Each registration is for only one user. You should not share your username nor password with anyone else or several other online users. You are responsible for any activity or order that appears on or is placed from your electronic mail address or from your electronic mail address in combination with your password. If you are aware of or you suspect that someone else has become aware of your password, you must notify us immediately. If you select or you are provided with a user identification code, access code or any other information as part of a security procedure, you must treat this information as confidential and you should not disclose it to any third party. We have the right to deactivate any user identification code or password regardless of whether you have chosen it or not, if in our opinion you have not complied with any of the provisions included herein. Our goal it to execute your order with 5 working days from the date of confirmation thereof except for extraordinary circumstances. Your order will be delivered to the address you provided upon the placement of your order.   

4. Delivery and transport

The goods are delivered to the delivery address that you provided upon the placement of your order and according to the delivery time schedule on each kind of product and for each geographical area. The delivery time schedule is indicative; it depends on the availability of the product and the information provided by the courier. The company is not liable for any change to this time schedule due to delayed delivery by the courier or due to force majeure. Deliveries take place only from Monday to Friday and from 09:00am to 06:00pm by an authorized courier on our behalf. We cannot provide for a specific delivery time. You must ensure that an adult is available for the receipt as the courier shall require for a signature for all deliveries. The products shall not remain with third parties and you shall be liable for any additional shipping charges due to undelivered orders. If for whatever reason you fail to accept any delivery of any product when it is ready for delivery or we cannot deliver the product promptly due to the fact that you have not provided for a correct delivery address or you have not given us the appropriate instructions or nobody is there to receive the product at the time communicated to you then: (a) the risk shall be transferred to you, (b) the product is considered to have been delivered and (c) we can store the product until it is delivered and in such case you will be liable for all the relevant expenses (including storage and insurance expenses).  

5. Orders

Any order on a product placed by you is considered an offer by you to purchase products based on these terms and conditions. You are responsible for ensuring the accuracy of the information included in the order form and we are not obliged to accept an order unless al the information required on the order form is filled-in properly. All orders are subject to our approval and this approval is confirmed upon the dispatch of an email to you as soon as your order and payment have been successfully received. The contract will be concluded only when you receive the Order Confirmation. We have the right to reject any order you might place without asking you to provide any further explanations.  You shall not have the right to cancel an order once it has been approved by us and the goods have already been sent by us. 

6. Merchandise and price

It is possible for the products to be slightly different than those depicted on the website or any other advertising material. We will always make any reasonable effort to achieve the exact matching of your order. If you receive a substitute product, we have the right to return it within fourteen (14) days from the delivery date under the condition that you do not accept the substituted product. The price on the goods will be the price indicated on the website on the day of the placement of the order and it includes VAT. Upon your notification at any time prior to the delivery, we reserve the right to increase the price on the goods in order to cover for any increase of our cost that results from any factor that falls outside our control (such as exchange rate fluctuations, significant increase of the labor cost, material cost or other packaging expenses). In the exceptional event of an increase of the price on the goods, you have the right to cancel the order at any time prior to delivery.  

7. Payment

You may pay with Visa and MasterCard payment cards, Visa, MasterCard and Maestro debit cards but also with MasterCard Prepaid cards. The merchandise will be shipped only if the transactions with credit/debit cards are approved and the payment has been completed. The use of credit card or PayPal is a completely safe means of payment for our clients.  The company will never have access to your card or account information. For the payment of your order you will be redirected to the website of the bank or the website of PayPal respectively and the company will never be in contact with the data and information on the credit/debit card under any circumstances. You transfer this information via an encrypted connection to the PayPal bank through their secure transactions systems.   

8. Discount voucher

Upon any new online order of fifty (50,00€) Euros and above on our e-shop, the consumer will receive within three (3) hours from the placement of the order on his personal email or the email used for the order, a discount voucher of a value equal to ten percent (10%) of the amount on the order.  Each voucher may be used once at any following order that will be placed until December 31st 2020.  The vouchers are not redeemed in any other way. All vouchers are voided when used or after December 31st 2020.  It is not possible to use a discount voucher on a product already in discount. Moreover, it is not possible to use more than one (1) vouchers per order.   

General Terms about Offer Coupons: From time to time, we may give you an Offer Coupon that you can be used to reduce the price of specified products. Remember, it’s up to you to enter the code at checkout! Here are some key things to remember: Each Offer Coupon has its own terms, which will be made clear at the time it’s issued to you (e.g. what products, when it can be used etc). Unless we tell you otherwise, Offer Coupon can’t have a multiple use. If you’re given a unique Offer Coupon that is meant just for you (e.g. Vodafone Promo Code) please keep it secret and don’t let anyone else use it or abuse it (e.g. don’t post it on social media). If we think there is or has been misuse of an Offer Coupon in any way (e.g. selling it or sharing it with others), we can cancel your Offer Coupon and / or suspend or even close your account without telling you.

9. Return and replacement

If you are not absolutely satisfied with your purchase, you may exchange or return your products within fourteen (14) days from their delivery. The products must be returned to us in the same condition that were delivered. In the event that your order is returned to us at the POP-AIR warehouse in Athens at 16 Artemidos str. Metamorphosi within fourteen (14) days from their delivery to you or you notify us in writing or via email on your wish to cancel your order, the value of the product will be refunded to you as a whole and we will process your request within ten (10) days.  

10. Limitation of liability

In the course of its transactions over the e-shop, the company is not liable and does not have any obligation to compensate any damage or loss that might result from the cancelation of orders, the non-execution or the delayed execution thereof for whatever reason. It does not guaranty the availability of the products on the e-shop but it provides information to the person concerned based on the records on availability or not and it undertakes in the event of any change to the said information to promptly notify its clients on the non-availability so in such case it does not bear any further responsibility. Under no circumstances is the company liable for any damage (compensatory or consequential) that the visitor at the e-shop or any third party may suffer from any reason related to the operation or not or/and the use of the website or/and the inability to provide services or/and products or/and information or/and services or/and information provided via the e-shop.  

11. Intellectual property rights

The webpage is the official website of the company.  The company has all intellectual property rights on the entire content on the webpages and the e-shop including but not limited to trading names, signs, images, graphics, photographs, designs, texts, provided services and products which are protected according to the relevant provisions of the Greek legislation, the European legislation and the international conventions. It is prohibited to copy, reproduce, re-publish, record in an analog or digital form and mechanically reproduce, distribute, transfer, download, broadcast, process, resale, create derivative work, modify in any way, wholly or partly or in a summary as well as it is prohibited to deceive the public as to the real owner of the content on the webpages. Any reproduction, re-edition, reloading, announcement, distribution or broadcast or any other use of the content in any way or means for commercial or other purposes is allowed only upon the prior written consent of the company or anyone else who is the rightful owner of the intellectual property rights. The names, images, logos and distinctive characteristics displayed or described on the e-shop or the products or the services of the company or third parties that have contracted with the company are the property of the company or the third parties respectively and they are protected according to the Greek, European and International legislation on trademarks and industrial and intellectual property and unfair competition. Their use on the e-shop does not constitute under any circumstances an authorization or right to use them assigned to any third party nor may it be considered in any way as a transfer or grant of authorization or assignment of the right to use.  

12. Liability – obligation of the user

The user accepts that he shall use the services, information and data on the e-shop according to the law and based on good faith and honest practices and not for the dispatch, publication, email dispatch or transmission in any other way of any content that is illegal, defamatory, vulgar, indecent, libelous, constitutes a violation of another person’s confidentiality, shows empathy or reflects racial, ethnic or other discrimination, may cause for harm to minors in any way, it is not allowed to be published according to the legislation or the contractual or management relations (such as internal information, proprietary and confidential information that was acquired or revealed in the course of an employment relationship or fall within the scope of a non-disclosure agreement), is in breach of a patent, trademark, trade secret, intellectual property rights or any other proprietary right of any third party, contains software viruses or any other code, files or programs that were designed to cease, harm, destroy or prevent the operation of any computer software or hardware, violates intentionally or not the applicable Greek and European legislation and the provisions thereof, may harass third parties in any way and any content thereof is used for the collection or storage of the personal data of other users.   

13. Transactions confidentiality

The confidentiality is indisputable. The same core principles that apply to the conventional transactions apply to the e-commerce as well. All the information transmitted by the user to the company is confidential and the company has implemented all necessary measures so as to use it only to the extent that is deemed necessary in the course of the provided services. The company does not disclose the information on the clients and their transactions unless it is authorized by you in writing or it is ordered based on a court decision or a decision of any other public authority. You may request for any information kept on you as well as the rectification thereof in case you may prove any relevant inaccuracy. For your safety, you also have to treat all the information provided though the service as confidential and private and not disclose it to any third party.   

14. Framework of privacy policy and protection of your rights

Pursuant to the New European Data Protection Regulation 2016/679, we would like to inform you on the processing of your personal data by the company “KAVOURAS S.A.” (the “company”), provide you with information on the said processing and inform you on your relevant rights.  

Processing of your personal data  The user may be asked to provide his name, address, email address and telephone number.  Your personal data are being processed by our company as the data controller (contact information: telephone: 2102842222, email: gdpr@pop-air.com, address: Artemidos 16, Metamorphosi (Athens) with which you may be in contact for any question or request related to the processing of your personal data. Your personal data are being processed in order for our company to send you informational material on the company, on offers, news and announcements.  Your personal data are being retained by the company unless you ask for their erasure. In any case, you have absolute control on your personal data provided to us as this information is received expressly for specific reasons based on your written consent.  The company undertakes the obligation to process a limited volume and the type of personal data that are necessary for each processing and each necessary service, not to process personal data related to you for reasons other than those communicated to you and ensure the integrity and confidentiality of your personal data for as long as it retains them.  

Personal data retention period The time period that we retain your personal data depends on the purpose of the collection and the service you have requested from us and it is described in detail below:  Your personal data provided in the section of comments/contact form shall be retained for a maximum period of five (5) years.  Your emails sent to us shall be retained until we receive your request to terminate your subscription.  Your emails or other contact information provided in the course of a contest will automatically be deleted upon the completion of the said action.  The company may keep your personal data stored for a longer period of time if this is necessary for the protection of its legal interests in relation to a potential liability regarding the provision of the service.  

Applicable law – Jurisdiction  This contract is subject to the Greek legislation. The courts of Athens are exclusively competent on any dispute that might arise from this privacy policy. 

Your rights

You have the right to receive a certificate form the company on whether any personal data related to you are processed and in the event that they are processed, you have the right to access your personal data and various information on the process thereof such as but not limited to the recipients of your personal data, the time period over which your personal data will be retained, etc. You have the right to ask for a copy of your personal data that are being processed, ask for the rectification of inaccurate personal data on you, ask for the update of incomplete personal data on you, ask for the erasure of your personal data, ask for the cease of the processing of your personal data, ask to receive your personal data in a structured commonly used and machine readable form, transfer your personal data to another data controller without any objection from the company, object at any time to the processing of your personal data including the event of being processed for promotional purposes and revoke your consent at any time.  We are at your disposal for any questions on the processing of your personal data by the company or/and your relevant right.  

15. Transactions security

The company recognizes the importance of the security of your personal data as well as your electronic transactions and implements all necessary measures based on the most recent and advanced methods in order to ensure the maximum possible security.  All the information on your personal data and your transactions are safe and confidential.  The safety of our e-shop is achieved based on the following procedure (user identification): Your email and password are used for your identification and each time you log in you may access your personal information with absolute safety. We may change your password and your email address as often as you wish.  The only person who has access to your information is you using the aforementioned codes and you are solely responsible for keeping them confidential and not disclose them to third parties. In the event of a loss or leak thereof you must notify us immediately otherwise our e-shop is not liable for the unauthorized use of your password. For security reasons, we recommend that you change your password regularly and avoid using the same or easily detected codes (e.g. date of birth). Moreover, we suggest that you use not only letters and numbers but also symbols in order to form your password.  

16. Periodic modifications  

Our e-shop is constantly expanding, updating and improving its website and the relevant products and services and revises this policy. We recommend that you read this procedure at regular intervals in order to be updated on any change to the content of this privacy policy. This policy may be modified from time to time without any prior notification of the users.  

17. Cookies

The e-shop may use cookies in the course of facilitating but also providing the services on his website. Cookies are small text files sent and stored on the user’s computer in order to allow websites to operate correctly and with any technical abnormalities, collect multiple choices of the user, recognize frequent users, facilitate their access to the website and collect data so as to improve the content of the website. Cookies do not harm the computers of the users nor the files stored thereon. We use cookies in order to provide you with information and carry out your orders and all cookies are deleted automatically upon each of your exits. Session cookies are used only for identifying you upon accessing the site so as to avoid asking for your password on all the pages that include information transactions. If your web browser is set to reject session cookies, you shall not be able to make any purchase on our e-shop. In such case, you may easily change the said settings. You should bear in mind that cookies are strictly necessary for the proper and correct operation of our e-shop.    

18. Acceptance of the procedure on their protection

If you use this website, you accept and consent to this Privacy Policy as well as the terms and conditions on the use of the website that were uploaded thereto.  

19. Legislation and Jurisdiction

The contracts on the purchase of our products via our e-shop are subject to the Greek legislation. The courts of Athens are exclusively competent on any dispute that might arise from or is related to any such contract.